This is the authoritative copy of our consumer Terms & Conditions. See the Version Control section at the end for revision history.
Goldstone PenFinTech Ltd of 35 West End, Swanland HU14 3PE provides self-service digital pension tax modelling tools. In the current purchase cycle, access includes the 2024/25, 2025/26 and 2026/27 tax-year modellers. Each tax year a new modeller will be released for purchase that adds the new tax year and allows members to review and update historical (closed year) data from previous tools, allowing seamless integration between modellers so you don't start all over again each new tax year.
Our services include self-service modellers and an optional Concierge Service. The concierge service is an administrative data-entry service only. You remain fully responsible for checking, verifying and confirming all data, and we will perform cross validation between different data types - for example payslips and your pension benefit statements to try and ensure accuracy. We do not guarantee the accuracy of extracted information, but we will carry out the service with reasonable care and skill. This service does not constitute financial advice or regulated activity.
Some products include a consultation with a specialist accountant (see Section 10a).
None of our services are regulated financial advice. They do not include suitability assessments. They must not be relied upon for personal pension, tax or investment decisions. You should consider obtaining independent regulated advice or the advice of a suitably qualified accountant before making any decisions.
Payments are taken on order confirmation where you click to agree to our Terms & Conditions in this agreement. VAT applies at the prevailing rate, currently 20%. We only accept orders when we've checked them and sometimes we reject orders. You have a legal right to change your mind (with the limitations described below for different products). We may change services and pricing for future purchases, and these terms and conditions. We may suspend or withdraw services. We may end our contract with you and our liability to you is limited.
Our modellers rely on internet connectivity, third-party hosting and several third-party services. We do not guarantee uninterrupted access. Events outside our control for example cyber attacks, strikes or third party failure do not entitle you to a refund; we will use reasonable endeavours to restore access.
You must ensure the accuracy of all data entered and verify any pre-filled data.
You can review our free offering before purchase and watch our videos to see how the tools and premium options work. Premium Modellers are a digital product. For digital premium modellers: 14-day cancellation unless the premium modeller is accessed or scenarios saved. Concierge: 14-day cancellation unless manual processing begins (please note this is normally within 2 hours, 07:00–21:00). Consultations: 14-day cancellation unless the consultation has taken place. Please take care before ordering to read any special circumstances that may have been excluded when you initially registered, for example if you have had service breaks or time out of the scheme during the relevant period, this is why we ask you to confirm this before ordering. If you still purchase concierge despite this, any use of the numbers is at your own risk and a refund will not be given after you have accessed or we have started processing your case. By accessing a premium modeller, you acknowledge that performance has begun and you lose your statutory right to cancel.
Your statutory rights apply under the Consumer Rights Act 2015.
We may update modellers to reflect legal changes or improvements. A changelog is displayed at the bottom of each modeller and we suggest you review this regularly.
Modellers will remain in service and not be withdrawn except subject to things outside our control. Each new tax-year modellers will be offered annually while previous-year modellers remain accessible. We may suspend the service including, but not limited to, the following reasons: to deal with technical issues; update the service to comply with new legislation; make required changes.
All intellectual property rights in the modeller, calculations, templates, documentation, website content and associated materials are owned by Goldstone PenFinTech Ltd (or our licensors) in both the free and premium modellers.
When you obtain either free or purchased premium access, we grant you a personal, non-exclusive, non-transferable licence to use the modeller for your own personal use only, subject to these terms.
You may not, without our prior written permission:
Commercial use for profit is expressly prohibited.
For licensing discussions, please contact info@goldstonepenfintech.com
Liability is limited to the amount paid for the product or service concerned. We exclude liability for reliance on outputs and for events outside our control. Nothing in these terms limits or excludes liability that cannot be excluded under the Consumer Rights Act 2015. Subject to this, our total liability is limited to the amount paid for the product or service concerned.
Consultations are delivered on our behalf by Forvis Mazars LLP, or another qualified provider we appoint, acting as our subcontractor. Forvis Mazars LLP have AISMA membership at their Manchester, Edinburgh and Glasgow offices. Their specialist medical accountants who will provide the consultations will range from Associate Director to Partner level, each with at least five years’ experience as a specialist medical accountant. Your contract is with us and we remain responsible to you for the consultation.
The consultation is for information only. It is not financial, tax or regulated advice. It is based on the completed modeller you provide, whether completed through self-service, PLUS or Concierge, which your assigned specialist accountant reviews before the call, and on one to three scenarios you prepare in our Scenarios app and upload when you book. The specialist accountant will not complete your modeller for you.
You agree not to bring any claim against our subcontractors, including Forvis Mazars LLP, in connection with the consultation. Any claim should be brought against us. Our total liability, and that of our subcontractors, in connection with the consultation is limited to the price paid for the consultation, and we exclude liability for indirect or consequential loss. Our subcontractors may rely on and enforce this section under the Contracts (Rights of Third Parties) Act 1999. Nothing in these terms limits liability that cannot be excluded by law.
If you later engage Forvis Mazars LLP directly for additional or separate services, that is a separate contract on their terms, and we are not responsible for it. We may receive a referral fee upon your successful engagement with them.
To deliver the consultation we will share your contact and registration details and your modeller inputs and results with Forvis Mazars LLP (or any other provider we appoint). Unless you opt out when booking, we also share the documents we asked you to upload for Concierge or PLUS, which the provider can view but not download.
Consultations are 30-minute Microsoft Teams calls. When you book you choose an available slot with one of our panel of specialist medical accountants. Please join promptly: the expert will wait 10 minutes, after which the call is treated as a no-show and ended. You can cancel and rebook free of charge up to 24 hours before the call. Cancellations with less than 24 hours’ notice, and no-shows, are subject to a rebooking fee of 30% of the consultation price. If we cancel, you can rebook free of charge. If we cannot provide your consultation, we will refund its price.
Your data is processed by Goldstone PenFinTech in accordance with our privacy policy and any agreement we have with you. VAT Registration Number: 478636831. Company Registration Number: 15996262.
Collection of Personal Data — If you browse our site, information collected is non-personally identifiable and used statistically. If you provide personal data, we use it to process requests, provide services, and—where you consent—to inform you about other services.
Retention — Your personal information is retained only as long as necessary for its purpose or as required by law.
Protection — We do not share personal data with third parties except as necessary to provide services (for example, with the accountant delivering your consultation) or comply with legal processes. We never sell your personal information and maintain appropriate security measures.
Our website may use cookies or similar technologies to enhance your browsing experience and help us understand how visitors use the site. Where these technologies are used, you will be informed and given the option to manage your preferences.
Analytics information is collected in aggregate and does not personally identify you.
We want every member to be happy with our services. If you have concerns, experience difficulties, or believe something is unclear, please contact us at info@goldstonepenfintech.com and we will do our best to resolve the issue.
Please note, however, that our tools are self-service educational modellers and we cannot give you financial advice. After using these tools, you may wish to obtain regulated financial advice from an accountant or suitably qualified financial adviser.
If you remain unhappy, we may offer a goodwill refund at our discretion.
You may also choose to use an alternative dispute-resolution body or bring proceedings in the courts of your UK jurisdiction.
These terms and any dispute or claim arising out of or connected with them are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you may bring proceedings in your home courts if you prefer.
We may update these Terms & Conditions from time to time, for example to reflect legal, technical or business changes. When we do so, we will publish the updated version on this page with a revision date.
Continued use of the modeller after updates indicates that you accept the revised terms.
If a change materially affects your rights, we will highlight this in the changelog at the bottom of the modeller.
If a court finds any part of these terms unlawful or unenforceable, the remaining provisions will continue in effect. Any delay in enforcing the contract does not affect our right to enforce it later. You may not transfer your rights to another person without our written permission. We may transfer our rights under this agreement (for example, if we restructure or sell part of our business), but we will ensure your rights are not materially affected.
The tool is for personal educative use only and indicates interactions between inflation, salary, annual allowance, tapered annual allowance, tapered personal allowance and income tax. It is not a substitute for formal financial advice from an accountant or suitably qualified financial advisor. The output of this calculator should not be relied upon for decision making. If you do not understand this you are advised to seek formal financial advice. Use this at your own risk. Commercial use of this modeller for profit is expressly forbidden. Please get in touch regarding licensing queries if you wish to use these calculations within workflows for your own clients.
The tool only works for members who have remained in the scheme for the relevant years and have not opted out at any point. For improved accuracy, members should complete the RPSS process and understand their position for 23/24 and 24/25 to calculate carry-forward. This tool is not suitable for members taking retirement or partial retirement in any of the tax years covered.
As with any modeller, accuracy depends entirely on the accuracy of the information entered. Rubbish in = Rubbish out.
For simplicity, the tool only covers disallowed days from industrial action in 23/24 where they may affect most members and have a minor effect on 1995/08 growth.
Some policy questions remain unresolved regarding practitioner growth in the 1995 scheme following the 'CPI disconnect fix'. The modeller currently applies a practitioner growth estimate of 1.5% above inflation, aligned to the policy intention that growth related solely to inflation should not be charged. However, this remains a fluid policy area; final mechanisms may differ, and results should be treated as basic estimates only. This calculation is illustrative and provides a simplified view of NHS practitioner calculations based on Regulation 72 rule factor of 1. FVEC effects are excluded.
We are not authorised by the Financial Conduct Authority (FCA) to provide regulated financial advice.
You are fully responsible for the data you enter and for interpreting outputs. Neither Goldstone PenFinTech nor its technical advisors accept responsibility for data errors, output accuracy, interpretation or decisions arising from modeller use.
We cross-check modeller outputs against other tools and obtain external expert review. We believe it provides a reasonable good-faith estimate under current tax and pension rules, but no warranty is given.
The Concierge Service performs checks comparing payslips, statements and TRS data. A validation report is provided. You remain responsible for verifying all data.
To the fullest extent permitted by law, we exclude liability for reliance on modeller outputs, decisions taken, tax consequences, or circumstances outside our control.
The modeller will cover most member types but note the following exclusions where estimates may be unreliable and any use is at your own risk: